HIPAA-aware case management

One portal for attorneys, providers, patients, and case managers.

MedLink Injury Network coordinates personal injury care from referral to demand — with strict data partitioning, audit trails, and a dedicated case manager on every case.

Attorneys & patients self-serve. Providers and case managers are invite-only.

94%
records returned in <14 days
1:1
dedicated case manager
50
states covered
15m
session timeout, HIPAA-aligned

Built for every party — separately.

Row-level security enforces who sees what. Providers don't see the firm. Attorneys don't see clinical notes. Patients see what matters to them.

Attorneys

Real-time case status, statute-of-limitations countdowns, and a one-click records-and-bills request.

  • Firm-wide case visibility
  • Mini case-value calculator
  • Demand-ready document vault

Providers

Only see the patients referred to your clinic. No attorney noise, no other providers — just care.

  • Redacted patient view
  • Template library: HIPAA, LOP, MD referral
  • Direct line to case manager

Patients

A friendly home base with your case manager, upcoming appointments, and plain-language status.

  • Your dedicated case manager
  • Appointments & reminders
  • Recovery education library

Case Managers

Caseload dashboard, aging-records alerts, and every conversation in one inbox.

  • Stage & status automations
  • Activity-log audit trail
  • Provider coordination

From referral to demand, in one workflow.

Every status change is logged. Every party is notified. No more chasing faxes.

  1. Step 1

    Refer

    Attorney or patient submits a new case with minimum-necessary info.

  2. Step 2

    Assign

    A dedicated MedLink case manager is matched and introduces the team.

  3. Step 3

    Treat

    In-network providers deliver care; case manager keeps everyone informed.

  4. Step 4

    Demand

    One click moves the case to records-and-bills mode and notifies clinics.

Security that earns trust, not just compliance.

Mandatory MFA for staff, encrypted storage, and signed BAAs with our hosting and database partners. Your data only goes where it should.

MFA enforced
Audit log
Row-level security
Encrypted at rest
HIPAA-aware by default

Audit trail on every case action; visibility flags on every document.

15-minute session timeout

Idle warning at 13 minutes — aligned to the HIPAA Security Rule.

Role-partitioned data

Row-level security restricts each role to the minimum necessary.

Move the next case forward today.

Submit a referral or sign in to your portal. Your dedicated case manager takes it from there.